Privacy Policy

01

Scope of this policy

This policy applies when you visit WeTip, create or use an account, support a creator, manage a creator page, use a live screen, contact support, or otherwise interact with our services.

A creator may independently decide how to use information they receive through WeTip. Their separate activities are governed by their own privacy practices.

02

Information we collect

The information we collect depends on how you use WeTip. It may be provided directly by you, generated through your use of WeTip, or received from service providers.

• Account and identity data, such as your name, email address, profile details, linked sign-in provider, and age or eligibility confirmations.
• Creator data, including public profile content, payout configuration, and business or tax information when required.
• Transaction data, including tip amount, currency, creator, status, provider reference, fees, refunds, disputes, receipts, and settlement records.
• Content and communications, such as tip messages, support requests, safety reports, survey responses, and messages sent to us.
• Technical and security data, including IP address, browser and device information, session activity, approximate location, logs, fraud signals, and diagnostic events.
• Cookie and preference data described in our Cookie Policy.

03

Payment information

Payments are handled by approved payment providers. We receive transaction references, status, method category, and other information needed for receipts, refunds, disputes, reconciliation, and creator settlements.

We do not store raw card numbers, card verification values, online-banking passwords, or payment-provider secrets in browser storage.

04

How we use information

We process personal data for the purpose described when it is collected, with consent where required, and for other uses permitted by applicable law.

• Provide accounts, creator pages, tips, receipts, live alerts, and settlements.
• Authenticate users, maintain sessions, recover accounts, and secure sensitive actions.
• Process and reconcile payments, fees, refunds, disputes, reserves, taxes, and payouts.
• Detect fraud, abuse, harassment, unlawful activity, and security incidents.
• Moderate content and enforce our Terms of Service and safety rules.
• Respond to support, privacy, legal, and safety requests.
• Maintain, troubleshoot, measure, and improve service performance and accessibility.
• Send service, security, transaction, and preference-based communications.
• Comply with law, valid legal process, accounting duties, and regulatory obligations.

05

How we share information

We disclose only the information reasonably needed for the purpose. We do not sell personal data.

• With creators and supporters as needed to complete a tip, provide a receipt, display approved public content, or resolve an issue.
• With payment, identity, hosting, storage, email, security, analytics, and customer-support providers acting under appropriate instructions or terms.
• With professional advisers, auditors, insurers, banks, and authorities when required for legitimate operational, financial, safety, or legal purposes.
• In connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality and notice requirements.
• With your direction or consent.

06

Public information and live scenes

Creator profiles and creator-selected content are public. A supporter message, display name, or amount may appear on a creator page or live screen when the supporter chooses that presentation and the content passes applicable moderation.

Public or streamed content can be recorded, copied, or shared by others. Review your choices before submitting information intended for display.

07

Data retention

We retain information only as long as reasonably needed for the purposes described here, including providing WeTip, maintaining security, resolving disputes, enforcing agreements, and meeting payment, tax, accounting, and legal obligations.

Retention periods vary by data type and context. Account closure does not immediately erase records that must be kept for financial, fraud-prevention, safety, or legal reasons. When data is no longer needed, we delete or de-identify it in accordance with our retention process.

08

Security

We use administrative, technical, and organizational safeguards designed to protect personal data, including access controls, scoped permissions, secure session cookies, encryption for sensitive service credentials, logging controls, and separation of payment state from public presentation.

No system is completely secure. Keep your account access methods confidential and contact support promptly if you believe your account or information has been compromised.

09

International processing

We and our providers may process information in locations other than where you live. Where required, we use appropriate contractual, organizational, or legal measures for these transfers and observe applicable restrictions on cross-border processing.

10

Your rights and choices

Depending on applicable law, you may have rights to access information about processing, correct or update personal data, request erasure, withdraw consent, receive a copy of certain data, nominate another person to exercise rights, or raise a grievance.

You can manage certain profile, notification, security, session, export, and closure choices from your account. For other requests, contact support. We may need to verify your identity and may retain or decline a request where the law permits or requires it.

11

Children

WeTip is not intended for children under 18. Do not create an account or submit personal data if you are under 18. If you believe a child has provided personal data, contact support so we can review and take appropriate action.

12

Changes to this policy

We may update this policy to reflect changes to WeTip, our practices, or legal requirements. We will update the effective date and provide additional notice when a change materially affects your privacy rights or choices.