Support topic
Payouts & refunds
Follow money from creator balance through settlement and refunds.
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Explore payouts & refunds
Verify your identityComplete the identity check that unlocks settlements, and understand each status it can reach.4 min readUnderstand creator payoutsFollow eligible creator funds from balance through payout submission and settlement.5 min readRequest a refundGather the right receipt details and understand how a tip refund is reviewed and returned.4 min readRespond to a payment disputeUnderstand the creator workflow when a supporter challenges a tip through their bank.5 min read
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Send the support team the relevant receipt or account reference. Keep passwords, one-time codes, and full payment details private.