Fix sign-in problems and reset your password

If you cannot get into your WeTip account, start with the message you see on the sign-in page. Most problems are fixed in a minute or two.

Reset a forgotten password

1. On the sign-in page, select Forgot your password?
2. Enter the email address on your WeTip account and select Send recovery link.
3. Open the email from WeTip and select the reset link.
4. Choose a new password with at least 6 characters, enter it twice, and select Reset password.
5. Sign in with your new password.

Resetting your password signs you out everywhere else. Anyone signed in to your account on another device has to sign in again.

The recovery email does not arrive

• Check your spam or junk folder.
• Make sure you entered the email address you signed up with. If WeTip says No WeTip account uses this email address, try another address you use, or create an account.
• If you see A recovery link was sent to this email address moments ago, a link is already on its way. Wait a minute before asking for another one.

The reset link does not work

A reset link works once and expires after 30 minutes. Asking for a new link also replaces the old one.

If you see This password reset link is invalid or has expired, select Start again and request a new link. Use the newest email.

The email or password is incorrect

If you see The email address or password is incorrect:

• Check for typing mistakes and make sure Caps Lock is off.
• Try any other email address you might have used.
• If you signed up with Google, Facebook, or Twitch, use that button instead of the email form.
• Reset your password if you still cannot get in.

Too many attempts

If you see Too many attempts, WeTip has paused sign-in for a short time to protect your account. Wait a few minutes before trying again.

Google, Facebook, or Twitch sign-in fails

• The sign-in was cancelled. You closed or declined the provider's screen. Try again and approve it.
• That sign-in attempt expired or was already used. Go back to the sign-in page and start again.
• Facebook did not share an email address. Add and confirm an email address on Facebook, or sign in with email.
• Twitch did not provide a verified email address. Verify your email address on Twitch, or sign in with email.
• Google did not provide a verified identity. Try again, or sign in with email.

This WeTip account is not available

If you see This WeTip account is not available, the account cannot be used right now. Resetting the password will not change that. Contact support from the email address on the account.

If you think someone else got in

Reset your password straight away, then follow Secure your account.

Related

• Create your WeTip account
• Verify your email
• Secure your account