WeTip tells you about activity on your account in two places: the notifications list inside WeTip, and email.
Read your notifications
Select the bell at the top of your workspace to see recent notifications, then select View all notifications for the full list.
In the full list you can:
- Switch between All and Unread.
- Select Open to go to the tip, payout, or page a notification is about.
- Select Mark as read on one notification, or Mark all read for everything.
- Select Clear read to remove notifications you have already read.
- Select Load older notifications to go further back.
Choose your creator alerts
If you have a creator workspace, you can turn some alerts off.
- Open Creator workspace → Settings → Notifications.
- Turn each alert on or off.
- Select Save notification preferences.
These switches control:
- New tip: a notification and an email each time you receive a tip. Turning it off does not stop your stream alerts. Tips still appear on your scenes as usual.
- Refund: an alert when a tip is refunded or disputed. We recommend leaving this on, because a dispute can have a deadline.
- Settlement changes: an alert when a payout is submitted, paid, failed, or held.
Messages you cannot turn off
Some messages always go to the email address on your account, whatever your settings say. These include:
- Password reset and email verification links.
- Security messages about your account.
- Payment receipts.
- Legal and policy notices.
Supporter accounts do not have notification switches yet. The Notifications page in your account settings shows which email address these messages go to and whether it is verified.
Not getting emails
- Check your spam or junk folder, and mark WeTip emails as Not spam.
- Make sure your email address is verified. See Verify your email.
- For creator alerts, check that the alert is turned on and saved.
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